Who we are
This Privacy Policy explains how JK Pro Builders, trading as JK PRO Builders, collects and uses personal information when you visit our website, contact us or use our building and renovation services. We are the controller responsible for this information.
You can contact us at jkprobuilders@gmail.com, on 07872 164 350, or by writing to JK PRO Builders, 58 Sydenham Road, Croydon, CR0 2FJ.
Information we collect
When you make an enquiry, we collect the details you provide, such as your name, email address, telephone number, service required and message. If we discuss or undertake a project, we may also need the property address, access arrangements, plans, photographs, quotation details, correspondence and relevant invoicing or payment records.
Our website and its service providers may receive technical information such as your IP address, browser and device details, pages requested, access times and error or security logs. Cookies and similar technologies are explained below. Please provide only information relevant to your enquiry and ensure you have authority to share information about other people.
How we use information
We use personal information for the following purposes and on the following legal bases under UK data protection law.
Enquiries and quotations — To respond to requests, discuss requirements and prepare quotations. We rely on taking steps at your request before entering a contract; for general enquiries or business contact persons, we rely on our legitimate interests in communicating with prospective customers.
Project delivery — To arrange visits, manage agreed works, communicate about progress and administer payment. We rely on performance of our contract with you, or legitimate interests in managing projects involving business contacts and other authorised representatives.
Business records and complaints — To keep legally required records, meet regulatory obligations and deal with complaints or claims. We rely on legal obligations where applicable and legitimate interests in administering our business and resolving disputes.
Website operation and security — To maintain the website, investigate faults and prevent misuse. We rely on legitimate interests in running a reliable and secure service, subject to any consent required for device storage or access.
Optional marketing — To send marketing emails you have chosen to receive. For the newsletter arrangement described in this policy, we rely on your consent.
Providing information is your choice. Without sufficient contact or project details, we may be unable to answer your enquiry, prepare a quotation or deliver the requested service. Marketing consent is optional and is not a condition of receiving a quotation or service.
Marketing choices
If you subscribe to our marketing emails, we will use your email address for renovation news and information about our services. You can unsubscribe using the link in a marketing email or by contacting jkprobuilders@gmail.com. Withdrawing consent does not affect processing that was lawful before withdrawal. Service messages about an enquiry or agreed project are separate from marketing.
Who receives information
Where needed for the purposes above, we share relevant information with authorised staff, website hosting and maintenance providers, email and business administration providers, and tradespeople or subcontractors working on your project. We may also share information with accountants, legal advisers, insurers or authorities where necessary for professional advice, a legal obligation or a claim.
External providers used to deliver website content, including externally hosted images, may receive technical details such as your IP address when your browser requests that content. We limit disclosures to what is appropriate for the task and require providers acting on our behalf to protect the information and use it under our instructions.
International processing
[International processing information to be confirmed before publication. Identify whether personal information is processed outside the UK, the relevant countries or provider locations, and any applicable UK adequacy arrangements or appropriate safeguards. Explain how someone can request information about, or a copy of, those safeguards.]
How long we keep information
We retain information only for as long as we need it for the purpose for which it was collected. For unsuccessful enquiries, we consider whether the enquiry and any agreed follow-up have ended and whether a complaint or other reason requires further retention. For customer and project records, we consider the work completed, ongoing guarantees or obligations, accounting requirements and the reasonable need to handle disputes or claims. Information is deleted or anonymised when it is no longer required.
If you opt out of marketing, we may retain a limited record of your preference so we can honour it. We review retained information and apply any longer retention needed for a specific legal requirement or unresolved matter.
Cookies and third party features
Our website may use cookies or similar technologies for essential functions, preferences and optional features. Technologies that require consent must remain disabled until you agree. Our chosen approach is to ask for consent before enabling optional analytics or advertising technologies. You can refuse optional technologies and change your preferences using [Cookie settings link].
Details of the actual technologies, their providers, purposes and durations are available in [Cookie Policy link]. If you follow a link to a social network or another website, that provider processes information under its own privacy notice. Any embedded third party features must be described in our cookie information and controlled where consent is required.
Security
We use appropriate technical and organisational measures to protect personal information, including controlling access and maintaining the systems used to handle it. No internet transmission or storage system is completely risk free. Please do not send passwords or full payment card details through the general enquiry form.
Your rights
Depending on the circumstances and our legal basis, you can ask to access your information, correct it, erase it, restrict its use or receive certain information in a portable format. You can withdraw consent at any time.
You can object to processing based on legitimate interests. You also have an unconditional right to object to the use of your personal information for direct marketing. Contact jkprobuilders@gmail.com to exercise these rights. We may need to confirm your identity and will respond within the applicable legal timeframe. Some requests are subject to legal exceptions.
We do not use your information to make decisions based solely on automated processing that have legal or similarly significant effects on you.
Questions and complaints
Please contact us if you have a concern about how we use your information. You can also complain directly to the Information Commissioner’s Office, the UK data protection regulator, at https://ico.org.uk/make-a-complaint/. You do not need our permission to do so.
Changes to this policy
We may update this policy as our services or processing arrangements change. The current version and its update date will appear on this page. Where a change requires a further notice or your consent, we will take the appropriate steps before applying it.